Making a Deal: Unlocking Potential In Communities


Ask “What’s possible?” not “What’s wrong?”
When considering service design. Imperfect is better than “not done at all”

Paul Taylor

 There is no power greater than a community discovering what it cares about.

 Ask “What’s possible?” not “What’s wrong?”

 Be brave enough to start a conversation that matters.

Margaret J Wheatley

One of the many challenges for the public sector is that it must start believing in people and communities again.

If you take the Social Housing sector as an example you’ll see it has spent a long time making life as easy as possible for people.

Free telephone calls , a 24 hours repairs service and if you’re on benefits you don’t even have to worry about the rent getting paid – we’ll sort it for you. Neighbour’s dog barking? Leave it with us. 

I exaggerate of course – but only slightly. Huge parts of the public sector have designed services around what people can’t do for themselves rather than nurturing what they can.

Now we have to…

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